FAQs

Organic Spices Online Store (UK)

1. Where do your spices and products come from?

We source our organic spices and natural products directly from trusted farms and producers around the world. All items are ethically sourced, tested for quality, and packed to preserve freshness and flavour.

2. Are your products certified organic?

Yes, our organic products are sourced from certified organic suppliers. We prioritise quality and authenticity to ensure you get 100% natural, chemical-free ingredients.

3. What products do you offer?

We currently offer a range of premium quality items, including:

  • Organic Turmeric Powder
  • Organic Cinnamon Powder
  • Himalayan Pink Salt
  • Organic Matcha Powder
  • Organic Coconut Milk Powder
    …and more to come!

4. Do you offer free delivery?

Yes! We offer free delivery across the UK Mainland on all orders — no minimum spend required.

5. How long will my order take to arrive?

Orders are typically processed within 1–2 working days. Standard delivery takes approximately 2–5 working days after dispatch, depending on your location.

6. Do you ship outside the UK?

Currently, we only ship within the UK Mainland. International shipping is not available at this time.

 Do you ship internationally?

Yes, we do offer international delivery. However, please note:

  • Postage and any customs/duties are the responsibility of the buyer.
  • Shipping costs vary depending on the destination.

Please contact us directly for a quote and estimated delivery times before placing your order.

7. What is your return policy?

We offer a 14-day return policy on eligible items. To qualify for a return:

  • The item must be unused, unopened, and in its original packaging.
  • Return requests must be made within 14 days of delivery.

Please see our Returns Policy page for full terms and instructions.

8. What if my item is damaged or incorrect?

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with a photo of the item(s). We’ll arrange a replacement or refund as quickly as possible.

9. Are your products suitable for vegans and vegetarians?

Yes. The majority of our products, including our organic turmeric, cinnamon, matcha, and coconut milk powder, are vegan and vegetarian friendly. Please check each product page for full dietary details.

10. How should I store your products?

To maintain freshness and flavour:

  • Store in a cool, dry place away from direct sunlight.
  • Seal the packaging tightly after each use.

11. Do you offer bulk or wholesale orders?

Yes, we welcome bulk or wholesale inquiries. Please contact us directly at [your email address] or via our Contact Us page for pricing and availability.

12. How can I contact you?

You can reach us via:
 Email: info@truespices.co.uk
Phone:+447353734915
Or use the form on our Contact Us page.