Privacy Policy – TRUE SPICES
Last updated: 4 July 2025
1. Introduction
TRUE SPICES (“we,” “us,” “our”) is committed to protecting your privacy. This policy explains how we collect, use, share, and protect your personal data when you visit www.truespices.co.uk, place an order, or subscribe to our communications. Use of our site constitutes agreement to the policy.
2. Data Controller
www.truespices.co.uk
Contact email:
3. Information We Collect
a. Information You Provide
- Account details: name, email, phone, delivery & billing addresses
- Payment details (processed via secure third-party gateways)
- Order history and product preferences
- Communication data, including newsletter subscriptions and feedback
- Optional: survey responses, reviews, competition entries
b. Automated & Technical Data
- IP address, browser type, device information
- Cookie data – see our Cookie Policy
- Pages visited, navigation and usage patterns
c. Third-Party Sources
- Payment processors
- Delivery partners
- Marketing platforms (e.g., analytics, advertising networks)
4. How We Use Your Personal Data
We rely on these legal justifications:
- Contractual obligation – to process orders, deliver goods, manage accounts
- Legitimate interest – to improve products, analyze site usage, prevent fraud, send marketing (with your consent when required)
- Compliance – to meet legal and regulatory requirements
Purposes include:
- Processing orders and payments
- Communicating about your orders or account
- Personalizing your shopping experience
- Marketing newsletters (with opt-in)
- Customer surveys and feedback
- Fraud prevention and legal compliance
- Business analytics and website improvement
5. Who We Share Your Information With
- Service providers – payment gateways, couriers, email platforms, analytics tools
- Marketing partners – only with your explicit consent
- Regulators or legal bodies – to comply with law
- Corporate events – e.g., acquisition or restructure
- Aggregated/anonymous data – may be shared for analytics
We do not sell or rent your personal information.
6. International Data Transfers
Where third-party providers are based outside the UK/EEA (e.g., US), we ensure appropriate safeguards such as EU Standard Contractual Clauses to protect your data.
7. Cookies & Tracking
We use cookies and similar technologies to:
- Enable essential site functionality
- Analyse usage and improve services
- Serve relevant marketing (with consent)
See our separate Cookie Policy for details on managing cookie preferences.
8. Marketing Communications
- You will only receive marketing emails .
- Every email contains an unsubscribe link.
- You can opt out at any time by contacting us or using the unsubscribe link.
9. Your Rights
Under UK GDPR, you have the right to:
- Access your data
- Rectify inaccurate data
- Erase your data (where lawful)
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time
To exercise these rights, contact Us. We’ll respond within one month unless legally extended.
10. Children
Our site is not directed at children under 13, and we do not knowingly collect data from them. If you believe we have collected such data, please contact us to request deletion.
11. Data Security & Retention
- We implement physical, technical, and administrative security measures to protect your data.
- Data is retained only as long as necessary — typically for the duration of the customer relationship and any additional legal retention period (e.g., for tax).
- After that, data may be securely deleted or anonymized.
12. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies before using those services.
13. Changes to This Policy
We may update this policy at any time without prior notice. The updated version will display the effective date. Continued use of our services implies acceptance of the revised policy.
14. Contact Us
If you have questions, concerns, or wish to exercise your rights, please contact US.